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However, the VIP beach was sometimes occupied by folks who did not have the updated VIP bracelets and security was not uniform at reinforcing exclusivity. As a result, the line of people waiting to place their names on the list snaked out the door. So you can order it separetly or call the customer service and they will help you with that. We had 8 people in our group, booking 4 rooms, but all coming from a total of 3 different cities.
The pools were lovely but not enough lounges to go around if you didnt get up early to reserve them. The food at the sit down options in general were inferior to those available at the dinner buffets. All people are included in the package no matter how we set up the rooms.
It was our first time in the Dominican Republic and we enjoyed this resort immensely!
The beach was beautiful and the pools were well-maintained.
It seemed like not much got done unless you followed up or asked twice (or more).
The in-house 'theatre/entertainment' was rather poor - most high schools do better - bu they were sure trying hard.
The room amenities are excellent and provide you with all of the comforts of a luxurious hotel! The resort did a nice enough job but many things were just, well, one degree 'off'. We tried every restaurant; there was nothing we ate that was worth writing about.
If you are foodie, meh, maybe there is another all-inclusive that will be worthwhile.
They do seem to be trying but I think if some of their decision-makers just saw how higher-end resorts did things they might be able to improve the experience without much cost to the resort or the guest.